We love our customers and hope this info below will help you with deliveries and make things smoother. Below it will seem like we are being harsh but we are saying it with love! We want this to be an easy experience and if you are prepared you will not have any surprises.
Here is how your delivery will go:
Our delivery guys are on a schedule. They don't have a lot of time to mess around. Remember, they are not just taking care of your party. Don't put them into a situation where they could ruin someone else's party by being late for your scheduled delivery time or unprepared. If you choose to have the delivery early, like the day before or ask for extra time, please be there at your scheduled delivery time.
Now onto your delivery.
Step one: track your delivery or pickup by putting in your phone number or the last five of your order number followed by -p for pickup of -d for delivery.
Step two make sure you are ready for your driver. They are going to do an automated call letting you know where they are and estimated time of arrival.
A. Extension cords. depending on the unit it could be 1-3. Make sure this is plugged in and streched to where you want the unit. Remember: no cords can be hooked together to make it longer. Do not use the power cord extenders either. This can catch your house on fire and/or cause damage to our equipment, resulting in damage fees that no one wants.
B. Drivers licence
C. Form of payment. Our drivers DO NOT CARRY CHANGE FOR CASH. You pay them with cash though. This is important as this takes the longest.
D. Where you want the unit: If you already have the cord steched out, you have already done this part if not get it done they are on there way.
E. Signatures: this can be a major problem when we have to chase you down to get you to sign. They will also give you a paper copy so you have to have that signed and ready before they leave.
F. Water Hose: make sure you have your hose stretched out to where you want the unit to go. The driver will test to make sure the water works properly before leaving. (Keep in mind, we cannot help your water pressure. If it is not great, the water unit will not be as great as it can be.)
G. Ask questions: look over unit once setup and make sure it is clean and ready to use. Check the unit and make sure it is firm. (It won't be tight but it also shouldnt be loose. If a "kid" sits on it, it shouldn't sink down to the ground.) The driver will also check this. If you do not walk around the unit and inspect it, we will not be sending a driver back and you will not be compensated for any issues not pointed out at time of delivery.